How can we help you?
Frequently asked questions for participants and organizers.
During the account creation process you are able to register your main credit card and use it to pay inside app.
You can by using your credit or debit card.
At the moment we just accept payments in EUR currency.
The organizer set their own experience price
You can try again with another credit card or contact your bank.
If you cancel 48 hours or more before the experience begins you’ll get a full refund. When you do it in less than 48 hours you won’t a refund. As organizers can or will make costs before the experience will happen.
Safety & Trust
At the moment, only trusted users can be organizers. Later on you will be able to measure the organizer quality by rating them inside app.
You can make a public comment on their profile page that will be also visible on the experience (if repeats). For emergency call the emergency service or contact us. Read more about safety